Frequently Asked Questions
Everything you need to know about your IDW Publishing official apparel and merchandise orders.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the United States. International shipping times vary by destination but generally take 14-21 business days.
What is your return policy for apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition drops may have specific final sale conditions.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our charts to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your clothing items officially licensed?
Yes, all apparel and accessories sold on the IDW Publishing Official Site are 100% officially licensed and designed in collaboration with our creative partners.
Can I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.